FAQs & Troubleshooting
Fix recording and upload problems
Check browser access, the selected source and upload status before trying again.
Last updated 1 min readWritten by iTrustech Apps
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Choose Screen or TabExample with sample data
- Confirm that IPPO is installed and enabled in the Chrome profile you are using.
- Open the extension and complete the connection flow, then refresh the IPPO web app.
- If your browser is managed, ask its administrator whether the extension is allowed.
Expected result
Once connected, the extension should show the intended account before you record.
- Return to the intended website tab and reopen IPPO there. Browser internal pages may not support recording.
- Choose Start and review Chrome’s permission prompt. If you cancelled it, start again and choose the intended source.
- Record a short test, choose Stop, then review the result before attempting the full workflow.
- Read and record the exact error, filename, type, size and time.
- Check your connection, supported format and current Usage & limits. Keep the upload page open while it is running.
- Check Captures and the destination project for a completed copy before retrying. A refresh does not guarantee that uploading resumes.
- If the same error repeats, send the details to Support without attaching a private recording.
Important
Stopping a recording alone does not upload it. Complete Save capture or the chosen import confirmation and wait for the result.
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