Report a problem to IPPO Support

Record the affected page, what you were trying to do, the steps that led to the problem, and what happened instead. Include the exact error and approximate time with your time zone.

Add the relevant project, guide or source name or identifier if available. For upload or export problems, include the file type and selected options. Remove personal or confidential information from any screenshot you share.

Copy this outline into your request and fill in each line:

Page:            (the IPPO page where it happened)
Trying to:       (what you wanted to do)
Steps:           (what you did, in order)
What happened:   (what you saw instead)
Exact error:     (copy the message text)
Time:            (approximate time and time zone)
Project/guide:   (name or identifier, if available)
File, options:   (for uploads or exports: file type and selected options)

1. Open Support and choose the category that best matches the problem.
2. Enter your contact details, a clear subject and the problem description. Include account or workspace context where the form requests it.
3. Check the form for validation messages and review the information before submitting.
4. Submit once and keep the reference shown by the confirmation. Use that reference when following up.

Do not send passwords, authentication tokens, full payment-card details or a sensitive recording in the general request. Describe the issue first so support can guide any necessary follow-up.