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FAQs & Troubleshooting

Fix project, invitation and share-link access

Identify which access path is failing before asking for a new invitation or link.

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Check which account is signed in and whether it matches the invited email. Ask the project owner to confirm membership or the invitation status. A removed or archived project can also explain why something is not visible where expected.

The link may be expired, revoked or paused by project policy. Ask the guide owner to inspect it on Publish. If a password is required, obtain the current password from the owner through an appropriate channel.

An access error does not always mean a new link is needed. Review project sharing policy before regenerating a link, and use a separate browser session to test recipient access.

Report the affected route, the account email, approximate time and exact error. Share a project or guide identifier if available. Do not include the share password or authentication credentials.