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Updated Help: clearer starting points, editor recovery guidance and Chinese learning tools.See what changed

Contact Support

Choose the right kind of help

Find the appropriate starting point for product, account, billing and organisation questions.

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For recording, upload, editing or export problems, check the troubleshooting articles and the affected item's current status. For a missing project or invitation, contact the project owner to confirm access.

Use Support for account, billing, technical, security or product questions. Include a concise description and the impact so the request can be routed appropriately.

Important

Never include passwords, authentication tokens, full card details or private recordings in the general support request.

Use Contact Sales for organisation rollout and commercial enquiries. Enterprise administrators can review the settings available to their account under Enterprise; these controls remain subject to the application's access checks.