Troubleshooting & support
Find a fix, share the details, and follow your support request through to resolution.
Let’s find the cause
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Read the related guide →Did you attach a recording or import a source file?
Frequently asked questions
Can I correct the generated guide?
Yes. Review and edit the generated steps, text and screenshots before sharing.
Read more →Does a share link add project members?
A shared guide and project membership are separate. Invite collaborators through Project access.
Read more →Where can I check my plan and limits?
Open Usage & limits for consumption, and Plans & billing for subscription details.
Read more →Support guides
- Report a problem to IPPO Support
Send the details needed to understand the issue without exposing private information.
- Choose the right kind of help
Find the appropriate starting point for product, account, billing and organisation questions.