Skip to content

Updated Help: clearer starting points, editor recovery guidance and Chinese learning tools.See what changed

Help Centre

Account, Settings & Billing

Find your organisation’s Enterprise settings

Understand where organisation settings live and when to ask an administrator.

Organisation members and administratorsSource reviewed
Reading preferences
Loading reading and learning preferences…
On this page

Before you start

  • Use your intended organisation account.

Check organisation context

  1. Sign in with the account your organisation uses for IPPO.
  2. Open Settings, then Enterprise.
  3. Check the organisation and membership information shown. If the module is disabled or you are not joined to the expected organisation, contact your organisation administrator or IPPO Support.

Know who manages organisation settings

Enterprise administrators manage the organisation controls made available to their role, including membership, verified domains and policy. A project Editor or Viewer role does not itself grant organisation administration.

Ask your administrator about joining the organisation and its content-access policy. Use Project access for collaboration on an individual project.

Permission

Enterprise settings remain protected by sign-in, organisation membership and administrator permissions. A Help Centre link grants no additional access.

Prepare an access question

Include the organisation name, the signed-in account email, the page and the exact message when requesting help. Keep credentials and verification secrets out of the support request.

Need help with this?Public contact formReport an article issue