When processing fails or appears stuck

1. Open Videos and locate the affected source. Note its name, project, status and visible error.
2. Check your network connection and whether the page can retrieve current status. Reopen the item to check its latest state.
3. If the job has failed and IPPO offers Retry, read the action before using it. A retry may start processing again; it should not be assumed to continue from a saved stage.
4. If the same error returns or a job remains unchanged, contact support with the item details and approximate start time.

Include the exact error text and the source format. Do not send passwords, tokens or sensitive recordings in a general support message. Avoid repeatedly creating new jobs for the same source while an earlier job is still active.