Frequently asked questions

Use the Chrome extension to record browser workflows with IPPO. You can also upload an existing video through the web app, or use the project's PDF/DOCX document import flow.

It varies with the source and workload. Check the item's current status in Videos. If it fails or stays unchanged, record the visible status and follow the processing troubleshooting article.

Yes, with the appropriate editing access. Review step text, order, screenshots and language versions in the guide editor. Always check the draft before publishing.

No. A shared guide and project membership are separate access paths. Invite collaborators through Project access when they need to work within the project.

Open Usage & limits for account allowances and consumption, and Plans & billing for subscription information. Use those current values when deciding whether to upload, generate or change a plan.